This Privacy Policy explains how batgee collects, uses, stores, and protects the personal data of Pakistani players who register and use the batgee platform. We are committed to handling your information with transparency, care, and full respect for your privacy rights.
Everything batgee does with your personal data is guided by six foundational principles. These are not aspirational — they are the standards we hold ourselves to every day.
batgee collects only the personal data that is strictly necessary to operate the platform, verify your identity, process PKR transactions, and comply with our licensing obligations. We do not collect data for the sake of it.
Your data is protected by SSL/TLS encryption across all platform interactions. Access to personal data within the batgee organisation is restricted on a need-to-know basis. We conduct regular security reviews of our data handling procedures.
You have the right to access, correct, and request deletion of your personal data held by batgee. We honour these rights promptly and without requiring justification, subject to our legal obligations as a licensed gaming operator.
We tell you exactly why we collect each type of data and how it is used. There is no ambiguous language in our data practices. If batgee needs your data for a new purpose, we will notify you before using it that way.
batgee does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Data shared with service partners — such as payment processors and identity verifiers — is governed by strict contractual obligations.
batgee retains personal data only for as long as is necessary for the purpose it was collected, or as required by our licensing and regulatory obligations. When data is no longer needed, it is securely deleted or anonymised.
1.1 batgee operates an internationally licensed online casino and sports betting platform accessible at batgee.org, serving English-speaking Pakistani players across cities including Karachi, Lahore, Islamabad, Faisalabad, and beyond.
1.2 As a responsible gaming operator, batgee recognises that the privacy and security of your personal data is fundamental to the trust you place in us. This Privacy Policy sets out in clear terms what data we collect, why we collect it, how we use it, how long we keep it, and what rights you hold over it.
1.3 This Policy should be read alongside batgee's Terms & Conditions and Responsible Gaming policy, both of which form part of your overall agreement with the platform.
1.4 Where this Policy refers to "personal data," it means any information that identifies or could reasonably identify you as an individual — including your name, CNIC number, contact details, payment information, and account activity records.
2.1 For the purposes of this Privacy Policy, batgee acts as the data controller in respect of personal data collected through the batgee.org platform. As data controller, batgee determines the purposes and means by which your personal data is processed.
2.2 Where batgee engages third-party service providers to process data on its behalf — such as payment processors, identity verification providers, and customer support software providers — those parties act as data processors under instruction from batgee and are bound by contractual data protection obligations.
2.3 For all data-related queries, requests, or complaints, you may contact our dedicated privacy team at [email protected] with the subject line "Privacy Request."
3.1 batgee collects the following categories of personal data in the course of operating the platform:
| Data Category | Specific Data Points | Required / Optional |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, CNIC scan or photograph | Required |
| Contact Data | Email address, mobile phone number, city of residence | Required |
| Financial Data | JazzCash / EasyPaisa account reference, HBL / UBL / Meezan Bank account details, deposit and withdrawal history, PKR transaction records | Required |
| Account Data | Username, encrypted password, login history, session timestamps, account preferences | Required |
| Gaming Activity Data | Bet history, game sessions, wager amounts, win/loss records, bonus usage | Generated automatically |
| Technical Data | IP address, device type, browser type and version, operating system, geolocation (city-level) | Generated automatically |
| Communications Data | Live chat transcripts, support email content, feedback submissions | Where applicable |
| Marketing Preferences | Opt-in or opt-out status for promotional communications | Optional |
3.2 batgee does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data, except where a player voluntarily discloses health-related information in the context of a responsible gaming self-exclusion request. Such information is handled with the utmost confidentiality and used solely for the purpose of administering responsible gaming protections.
4.1 batgee collects your personal data through the following means:
4.2 batgee does not purchase personal data lists from third parties, scrape personal data from social media platforms, or obtain personal data from sources other than your direct interaction with the platform.
5.1 batgee uses your personal data for the following purposes:
5.2 batgee does not use personal data for automated decision-making that produces significant legal effects, except in limited fraud-detection contexts where automated screening is combined with human review.
6.1 batgee processes your personal data on the following legal bases:
7.1 batgee does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes under any circumstances.
7.2 batgee may share your personal data with the following categories of third parties, strictly for the purposes described:
7.3 All third parties with whom batgee shares personal data are required to process that data in accordance with applicable privacy standards and solely for the purposes specified by batgee.
8.1 batgee retains personal data for the following periods:
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC Documents | 5 years after account closure | AML and licensing regulatory requirement |
| Financial Transaction Records | 5 years after account closure | AML compliance and financial record-keeping |
| Gaming Activity Data | 3 years after account closure | Dispute resolution and responsible gaming monitoring |
| Account & Login Data | Duration of active account + 2 years | Security and fraud prevention |
| Support Communications | 3 years from last interaction | Quality assurance and dispute resolution |
| Marketing Preferences | Until consent is withdrawn | Consent-based processing |
| Self-Exclusion Records | Indefinite (or as required by licence) | Responsible gaming duty of care |
8.2 Upon expiry of the applicable retention period, batgee will securely delete or irreversibly anonymise your personal data. Anonymised data may be retained indefinitely for aggregate statistical analysis.
8.3 Where you submit a data deletion request (see Section 11), batgee will process the request subject to any overriding legal retention obligations described in the table above.
9.1 batgee implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction:
9.2 While batgee takes all reasonable precautions to secure your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your account credentials and for notifying us promptly if you suspect unauthorised access.
10.1 batgee uses cookies and similar tracking technologies on the batgee.org platform. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how it is being used.
10.2 batgee uses the following categories of cookies:
10.3 You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may affect your ability to log in and use certain platform features.
10.4 batgee does not use third-party advertising networks or cross-site tracking cookies that share your data with external advertising platforms.
11.1 As a batgee player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request." batgee will respond within 30 days.
You may request a copy of all personal data batgee holds about you, along with information about how it is being used. We will provide this in a clear, readable format.
If any personal data batgee holds about you is inaccurate or incomplete, you have the right to request correction. Some corrections (such as CNIC name changes) may require supporting documentation.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to batgee's overriding legal retention obligations (see Section 8).
You may request that batgee temporarily restrict the processing of your personal data — for example, while the accuracy of the data is being contested or a complaint is under review.
Where processing is based on your consent or on contract, you may request that batgee provide your personal data in a structured, commonly used, machine-readable format for transfer to another service.
Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
12.1 The batgee platform is strictly intended for adults aged 21 and above. batgee does not knowingly collect personal data from individuals under the age of 21.
12.2 During registration, all players are required to confirm they are 21 or older and to submit CNIC documentation for age verification. Any account where the registered user is found to be under 21 will be immediately closed and any balance returned to the verified payment source.
12.3 If you believe a minor has registered a batgee account using false information, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.
12.4 Parents and guardians are encouraged to install parental control software on shared devices to prevent access to gambling platforms by minors. batgee is not liable for access gained by minors through circumvention of device-level parental controls.
13.1 batgee operates under an international gaming licence and may store or process personal data on servers located outside Pakistan. Where such transfers occur, batgee ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy.
13.2 Transfers to third-party service providers located in other jurisdictions are governed by contractual data protection clauses that obligate those providers to maintain the same level of data security and confidentiality as batgee.
13.3 batgee does not transfer personal data to any jurisdiction that it has reason to believe operates inadequate data protection standards without first implementing compensating safeguards.
14.1 batgee reserves the right to update or modify this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page.
14.2 Where changes are material — meaning they significantly affect how your data is processed or your privacy rights — batgee will notify registered players by email to the address on record and/or via a prominent on-platform notification prior to the changes taking effect.
14.3 Where changes are minor or administrative in nature (such as correcting a typographical error or clarifying existing language), batgee may update the Policy without individual notification. We recommend reviewing this Policy periodically.
14.4 Your continued use of the batgee platform following notification of material changes constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised terms, you should cease using the platform and request account closure.
15.1 For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the batgee privacy team through the following channels:
15.2 batgee commits to acknowledging all privacy-related requests within 48 hours and providing a substantive response within 30 calendar days. Where the complexity of a request requires additional time, we will inform you of the expected timeline.
15.3 If you are dissatisfied with batgee's response to a privacy request or complaint, you may escalate the matter to batgee's compliance team by requesting the escalation contact details from customer support.
batgee is built for Pakistani players who value both great gaming and genuine data privacy. Register today and enjoy cricket betting, slots, live casino, and fishing games — all under one secure, licensed platform.
21+ only • Internationally licensed platform • PKR transactions via JazzCash & EasyPaisa • Play responsibly